CSA STAR Registry

SightCall is a cloud-based visual assistance platform that enables enterprises to deliver remote support through live video, augmented reality (AR), and AI-driven diagnostics. The platform allows experts to see and guide customers or field technicians in real time, using AR annotations, image recognition, barcode/OCR scanning, and secure media sharing. SightCall integrates with major CRM and field-service systems, offers global scalability, and supports both synchronous and asynchronous assistance workflows. Security and compliance are core to the service, with encrypted communications, data-privacy controls, and adherence to standards such as GDPR, HIPAA, and SOC 2 Type II. By enabling organizations to resolve issues remotely, SightCall helps reduce operational costs and truck rolls, improve first-time-fix rates, enhance customer satisfaction, and lower environmental impact.